Policies & Handbooks


Code of Practice

Client’s Rights and Obligations

Privacy Policy and Privacy Notice Annexure

Access and Equity Policy

Work Placement Hours

Appeals and Complaints Handling Policy

Academic Misconduct and Disciplinary Policy

Issuing Certification Documentation Policy

Consumer Protection Policy – Consumer feedback and complaints handling under Smart and Skilled

Smart and Skilled Fee Administration Policy

Fee and Refund Policy

Grievance Procedure

Appeals Procedure

Disability Supplement

ECTARC Website and Enrolment Terms and Conditions


Fee for Service Student Information Handbook



Qualification Security

ECTARC has in place a number of measures to ensure the security and authenticity of qualifications and Statement of Attainments issued.  This includes ECTARC watermarked paper, hidden word ‘copy’ which will appear if photocopied, a gold embossed seal that is applied by hand to the document, hand signed by a Manager, each document has it’s own individual number and sent by registered post to ensure delivery to correct person.

ECTARC Photograph & Video Permission Form