BSB30120 Certificate III in Business – Flexible Study Course

BSB30120 Certificate III in Business

Business qualifications tailored for education and care.


ECTARC offers the BSB30120 Certificate III in Business as a flexible study qualification that can be studied from any location within Australia. ECTARC students come from regional, remote and metropolitan areas of every state. You can enrol at any time of the year and commence study as soon as you have completed the enrolment application process.

The BSB30120 Certificate III in Business is a nationally recognised qualification from the BSB Business Services Training Package. For further information please read the Flexible Study Student Information Handbook.

There are 13 units in total – 6 compulsory units and 7 elective units must be completed for this qualification.

Compulsory Units

  1. BSBPEF201 Support personal wellbeing in the workplace
  2. BSBWHS311 Assist with maintaining workplace safety
  3. BSBXCM301 Engage in workplace communication
  4. BSBSUS211 Participate in sustainable work practices
  5. BSBTWK301 Use inclusive work practices
  6. BSBCRT311 Apply critical thinking skills in a team environment


The following elective units have been chosen based on consultation to allow for specialisation in Business Administration.  Where a student wishes to complete a different elective, this may be discussed with their ECTARC Training and Development Officer.

  1. BSBTEC201 Use business software applications
  2. BSBPEF301 Organise personal work priorities
  3. BSBWRT311 Write simple documents
  4. BSBOPS303 Organise schedules
  5. BSBFIN301 Process financial transactions
  6. BSBOPS301 Maintain business resources
  7. BSBFIN302 Maintain financial records

For a full list of electives, please visit

There are practical components within each unit of competency which, to be successfully completed, require students to be working or to undertake Practicum Hours within an organisation/business. Suitable organisations/businesses may include: Education and Care Services, local Councils, Franchises, Gyms, large Retail/Department Stores, Supermarkets, Solicitors, Real Estate Agencies etc, as long as there are a minimum of 2 teams (example: management, administration, educators, sales, front-line staff, accounts etc) and you are able to access an office space.

Hours may vary depending on the student’s current skills, knowledge and experience, however a suggested guide is 10 hours per unit in an organisation/business to successfully practice skills and complete assessment requirements.

ECTARC Training and Development Officers can provide further information on this.

ECTARC students receive support from their personal ECTARC Training and Development Officer by phone, email, live webinar study sessions and assessment visits in the service. ECTARC students have access to the online ECTARC Training Portal where they can access learning materials and submit assessments. Practical assessments may be conducted through observation in the workplace, via live video conferencing or submission of video recordings. Students will require access to a computer and the internet to undertake this course. Through the ECTARC Training Portal students can also:

– message their Training and Development Officer
– upload forms and documents
– view marked assessment tasks – students are notified as soon as an assignment is marked
– access resources – additional information and documentation to support learning.

The ECTARC Training Portal is available through secure market leading technology and students find it very easy to use. The ECTARC Training Portal increases communications with students and ensures valuable information is available when required and provides access to their student records 24 hours a day, 7 days a week. If for some reason you do not have access to the internet, please contact our office to arrange an alternative study solution. Hard copies of learning materials can also be provided on request.

ECTARC guarantees that a Training and Development Officer is always available to speak to Monday to Friday 9am to 5pm and Tuesday evenings 5pm to 7pm.

Access to the Training Portal on completion

All students will have 14 days access to the ECTARC Training Portal after their course completion date to download content and any completed assessments for future reference. To download completed assessments, go to the relevant unit and click on the ASSIGNMENTS link to view your assessment tasks. Click on the assessment task you wish to copy and then right click on your mouse and choose the PRINT function. Change the destination from your printer to the PDF setting and click SAVE. If you have any questions regarding the saving of your online content, please call 02 4223 1111.

Assessment Submission Requirements

Flexible study students must submit at least one assessment task within a 6 month period or their enrolment will be made inactive. Where the student has not made attempt to contact ECTARC or submitted an assessment within 12 months the student will be withdrawn from the program.

Enrolment period is 24 months. The average completion time is 12-18 months. This is self-paced and may vary depending on the student’s previous skills and knowledge. Please note however, students must submit at least one assessment task within a 6-month period, or their enrolment will be made inactive. If they remain inactive for 12 months they will be withdrawn from the program. To recommence studies, student will need to complete the full enrolment process, and this will include the payment of enrolment fees.

Please see the ECTARC Fee Schedule for current fees.

Fee on enrolment application is $455 ($225 enrolment fee + $230 first unit).

Purchase one unit at a time as you progress through the qualification when you study at your own pace. No large full course fees are required on enrolment.

Courses can be commenced at any time of  year.

What you need to read…

Students are required to read the following documentation and ECTARC policies prior to commencing the online Enrolment Application Form to ensure they understand their rights and responsibilities before enrolling:

What you need to get ready…

To complete the online enrolment application form, students need to:

  • provide a valid Unique Student Identifier (USI) number.
  • photo identification – driver’s licence, passport or proof of age card – take a photo of the document so it is ready to upload.
  • evidence of citizenship – birth certificate, passport or green medicare card – take a photo of the document so it is ready to upload.
  • give permission on the USI website for ECTARC to view their USI records (if applying for credit transfer). Note: Where study was completed prior to 2015 or has not yet been reported, the student must provide a copy of their transcript for ECTARC to verify with the training provider.

Foundation Skills Questionnaire

Once you have submitted your online Enrolment Application Form you will be required to complete a Foundation Skills Questionnaire – ‘Foundation skills’ is the term that Australian Government agencies use to cover both Core Skills and Employability Skills. The five Core Skills are reading, writing, numeracy, oral communication, and learning; and the Employability Skills are teamwork, problem solving, initiative and enterprise, planning and organising, self-management, learning, and technology. ECTARC is required to identify needs of students throughout the enrolment application process and to ensure that the qualification is suitable for the student. After ECTARC receives the Enrolment Application Form, students will be provided access to the relevant Foundation Skills Questionnaire on the ECTARC Training Portal, which must be completed for the enrolment process to be finalised. ECTARC will contact the student to complete the oral component and discuss the outcomes of this questionnaire where required.

It’s a regulatory requirement that if you’re studying nationally recognised training in Australia from 1 January 2015, you will be required to have a Unique Student Identifier (USI). Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards. When applying for a job or enrolling in further study, you will often need to provide your training records and results (transcript). One of the main benefits of the USI is the ability to provide students with easy access to their training records and results (transcript) throughout their life. You can access your USI account online from your computer, tablet or smart phone anytime.

How do you get a USI?


Follow the steps here to get a USI. It is easy and quick to do. When you enrol online you will be required to enter your USI number.

For detailed information on the USI please visit the Australian Government’s Department of Industry website at visit


On enrolment you are required to upload a copy of photo identification (e.g driver’s licence, passport or proof of age card). Your ECTARC Training and Development Officer will need to sight the original document during your sign up which may occur in person or via webinar.

Previous Qualifications

The Australian Governments’ Standards for Registered Training Organisations (RTO’s) 2015 requires RTO’s, such as ECTARC, to authenticate VET qualifications, Statement of Attainments and transcripts that are provided by students for the purposes of granting credit transfer or Recognition of Prior Learning (RPL). To do this students must provide copies of qualifications, Statements of Attainments and/or transcripts to ECTARC and grant permission for ECTARC to view their records on the USI Portal at

Where permission is not granted, ECTARC will contact the issuing RTO for verification.

Please note

ECTARC requires all documentation and relevant information before fully processing enrolments. Training will not commence until all documentation is received. We want to ensure that you get any credit transfer or RPL you are entitled to and that all regulatory requirements are met.

What is RPL?

RPL is an assessment process where candidates provide evidence of previous experience to demonstrate that they hold the required skills and knowledge of one or more units of competency. Previous experience may include (but is not limited to) paid or voluntary work, life experience, professional development or formal qualifications.

Can I apply for RPL?

RPL is suited to candidates who have demonstrated experience in business administration or similar. ECTARC recommends experience of a minimum of 5 years for those wishing to apply for RPL for a full qualification, in a variety of roles within an organisation. This however, is very dependent on the individual experiences, so we encourage anyone wanting to learn more about RPL to contact ECTARC to discuss this further.

What evidence is required?

The candidate must provide sufficient evidence to demonstrate their competence against an entire unit of competency. For each unit, the following tasks provide the candidate with the opportunity to ensure that sufficient evidence can be gathered:

  • Competency Conversation – An ECTARC Training and Development Officer (TDO) will discuss with the candidate their previous experiences to determine the extent of their skills and knowledge for each unit of competency. In addition to this, throughout the assessment process, and where appropriate, Competency Conversations may also be used to confirm competence where sufficient evidence has not been provided.
  • Practical Assessment – Every unit of competency includes practical skills that must be demonstrated within a workplace within Australia. Practical assessments may be conducted through observation in the workplace, via live video conferencing or submission of video recordings.
  • Portfolio – The candidate provides a portfolio of evidence of previous experiences, such as testimonials, copies of former qualifications, statements of participation in professional development, photographs and examples of their own work. This evidence is assessed and mapped by an ECTARC TDO to the requirements of a unit.

Credit Transfer

Credit Transfer is different to RPL in that the student already has completed a unit of competency in a previous qualification. To be granted Credit Transfer, ECTARC requires evidence of successful completion of the unit; this can be provided through the USI Portal or a certified copy of a transcript or Statement of Attainment. Once this evidence is verified, Credit Transfer will be granted.

Example: Tom has been working in a medical centre as a Medical Assistant for the past 5 years and volunteering as an administrator for his children’s soccer club for 4 years. Two years ago he completed the HLT47715 Certificate IV in Medical Practice Assisting, which included the BSBMED303 Maintain patient records. Over the past year, Tom has been thinking about changing to an office role with a local business that has recently changed ownership and decided he would like to complete the BSB30120 Certificate III in Business. Tom enrols with ECTARC and has a competency conversation with an ECTARC TDO and an assessment plan is developed for him. Tom is granted a credit transfer for the unit BSBMED303 Maintain patient records and the TDO decides that he has sufficient experience to apply for RPL for a number of units relating to Business Administration. The remainder of units will be completed through the training and assessment pathway, where Tom will receive his learning materials and assessment tasks on the ECTARC Training Portal and will be supported by his ECTARC TDO to complete these.


If you think you may be eligible for RPL or credit transfer be sure to discuss this with ECTARC and/or provide relevant information and documentation when enrolling as it can save you time and/or money.

The BSB30120 Certificate III in Business reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

For more information on ECTARC’s policies such as complaints, refunds and privacy please click here.

If you are having technical difficulties using the online service please feel free to download the enrolment form here to complete and send to ECTARC at