COVID-19 Resources

During challenging times, making financial decisions can feel overwhelming. There’s support and services available to help you and your families. The Australian Government MoneySmart provides free tools, tips and guidance. The website has information and resources for consumers encountering problems or financial hardship relating to COVID-19.

There is also many resources to support your wellbeing.

There is also some good resources to assist you in how to support your children.

You may want to share information with your families or students information that is specific to children. The Australian Government Raising Children website has an article that covers symptoms, treatment and management, hand washing and preventing the spread, personal hygiene, home hygiene, talking to children about Coronavirus, where to get reliable information etc.

They also have a family guide

And a Coronavirus and pregnancy article.

Unique Student Identifier (USI)

If you’re studying nationally recognised training in Australia from 1 January 2015, you will be required to have a Unique Student Identifier (USI). Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards. Your results from 2015 will be available in your USI account in 2016. When applying for a job or enrolling in further study, you will often need to provide your training records and results (transcript). One of the main benefits of the USI is the ability to provide students with easy access to their training records and results (transcript) throughout their life. You can access your USI account online from your computer, tablet or smart phone anytime.

How do you get a USI?

Follow the steps here to get a USI. It is pretty easy and quick to do.

Send ECTARC your USI number

Once you obtain your USI number you must send it to ECTARC. Email your USI number to 

USI transcript – when will information appear on my USI account?

USI transcript information does not appear immediately upon completion. USI updating depends on the timing of RTO reporting.

For detailed information on the USI please visit the Australian Government’s Department of Industry website at:

Students are also asking why their Statements of Attainment are not available to download from their USI account. The USI website has some helpful student resources explaining when they can expect to see on their USI Transcript, including:

  • The student webpage on ‘Transcript/Training Records’ on the USI website, which includes a link to an example of a USI Transcript and a selection of FAQs
  • The ‘Your USI Transcript’ fact sheet
  • When will my training appear on my USI Transcript?’ fact sheet
  • The ‘How to view and download my USI Transcript’ video

Please contact your ECTARC Training and Development Officer for more information or ask to speak to Sarah Mezedi, Manager – Compliance and Quality Assurance on 02 4223 1111 or email

Disability Information

The purpose of the Disability supplement is to provide additional information to assist with answering the disability questions on the enrolment form.

Download PDF Disability Supplement here

A guide to finding resources on the internet

Download the Guide to finding resources on the internet

This guide is a Communities@Work project as part of the Inclusion and Professional Support Program, funded by the Australian Government Department of Education.

National Quality Framework

ACECQA – Australian Children’s Education & Care Quality Authority

ACECQA is an independent statutory authority that provides national leadership in promoting quality and continuous improvement in early childhood education and care and school age care in Australia.

ACECQA’s site is the archive of resources from the former National Childcare Accreditation Council.

The National Quality Framework includes:

  • a national legislative framework that consists of the Education and Care Services National Law and Education and Care Services National Regulations
    a National Quality Standard
  • an assessment and rating system
  • a regulatory authority in each state and territory who will have primary responsibility for the approval, monitoring and quality assessment of services in their jurisdiction in accordance with the national legislative framework and in relation to the National Quality Standard.
  • the Australian Children’s Education and Care Quality Authority (ACECQ).

Education and Care Services National Regulations

National Quality Standard

National Quality Framework

Regulatory Authorities

Training and Regulatory Authorities

ASQA – Australian Skills Quality Authority
The Australian Skills Quality Authority (ASQA) is the national regulator for Australia’s vocational education and training sector. ASQA regulates courses and training providers to ensure nationally approved quality standards are met.

Australian Government Department of Education and Training

QLD Department of Employment, Small Business and Training

Education Queensland

NSW Department of Industry – NSW Training Services
A single point of access to the vast range of vocational education and training information, products and services in Australia.

Munch & Move

The Munch & Move program aims to promote and encourage children’s healthy eating and physical activity and reduce small screen recreation. Through Munch & Move NSW early childhood educators have the opportunity to attend a full day training program that assists them to implement a fun, play-based approach to supporting healthy eating and physical activity habits in young children. The Munch & Move training program fits within the new National Quality Framework and the Early Years Learning Framework. The program is a NSW Health initiative with support from the NSW Department of Human Services (Community Services) and the Local Health Districts.


Are you looking for work in the early childhood sector?

Visit the Randstad website today at for your local office.

National Training Complaints Hotline

Consumers can register a complaint with the National Training Complaints Hotline by:

Phone: 13 38 73, Monday–Friday, 8am to 6pm nationally.


The National Training Complaints Hotline uses the services of the Translating and Interpreting Service and National Relay Service.

Complaints can also be lodged at


ECTARC Student Feedback Form

Share your experience!