Managing parent concerns for continuous improvement

This webinar will explore the legislative requirements under the National Quality Framework in relation to who is responsible when managing complaints in education and care settings. Participants will be supported to recognise the different types of complaints that may be received, and determine how these are to be reported, in addition to identifying the importance of having effective management systems in place in order to use complaints as a means for continuous improvement.

Quality Area 6 – Collaborative partnerships with families and communities

Quality Area 7 – Governance and leadership

Workshops listed are AEST (NSW) time.

Start Date: 13-Mar-2024
End Date: 13-Mar-2024
Start Time: 2:00 pm
End Time: 4:00 pm
Location: Online
Price: $75.00

Have a coupon?

Enrol Now

First Name*
Last Name*
Email*
Enter your service’s accounts/administration email to forward a copy of the invoice
NESA Teacher Accreditation Number (NSW Teachers Only)

Only applicable to NSW teachers doing a NESA accredited professional development webinar workshop.
Date of Birth*
MM slash DD slash YYYY
Home Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Phone
Gender
Service Name
Service Type
- Long Day Care
- Preschool
- Occasional Care
- Mobile Service
- School Age Education and Care
Select*
- $75 - Webinar
Total
$ 0.00
CAPTCHA
Credit Card*

MasterCard
Visa
Supported Credit Cards: MasterCard, Visa
Card Number Expiration Date Security Code Cardholder Name
Hidden
Coupon Code
Hidden
Coupon